Custom Printing FAQs: From Artwork to Delivery
Find answers about ordering, artwork, proofs, production, and delivery—plus the details Ion Graphix still needs to confirm.
Answers Before You Order
Product options and store policies may vary. Confirm pricing, availability, and order details before making a purchase.
How do I place a custom order?
Choose a product and its available options, then provide your design or request artwork assistance. Online purchasing is not confirmed until product pricing, uploads, cart, checkout, and payments are configured and tested; contact Ion Graphix to confirm the current ordering method.
What artwork should I provide?
Send the clearest original artwork you have and describe the intended product, size, and placement. Accepted file formats, resolution requirements, and any design-assistance fees still need confirmation.
Is there a minimum order quantity?
Minimum quantities have not been confirmed. They may differ by product or decoration method, so check the applicable minimum before planning your order.
Will I receive a proof before production?
Ask whether a proof is available for your product and whether approval is required before production. Proof format, revision limits, and approval procedures still need confirmation.
How long will production and delivery take?
Production timing depends on the product, quantity, artwork, and approval status; no turnaround time is confirmed. Shipping options, costs, delivery areas, and any pickup availability also require confirmation before ordering.
Can I reorder or personalize individual items?
Ask whether your previous artwork and specifications can be reused for a reorder. For names, numbers, or other individual details, confirm product eligibility, how to submit the information, pricing, and proof requirements first.
A Clear Path From Idea to Finished Print
Use these stages to plan your project; confirm the ordering channel, proof process, and production details with Ion Graphix before proceeding.
1
Choose Your Product
Select the item and available options, such as size, cut type, or quantity. Confirm pricing, minimums, and how to place the order.
2
Share Your Artwork
Provide your design and placement details or ask about artwork assistance. Confirm file requirements and whether a proof needs your approval.
3
Approve and Produce
Review and approve a proof if one is provided. Confirm production timing and shipping or pickup arrangements before work begins.
Preparing Artwork for Your Order
Artwork requirements vary by product and process. File formats, resolution, colour mode, dimensions, bleed, and other specifications are awaiting confirmation; request the applicable guidelines before submitting final artwork.
01
Accepted File Types: Confirm First
02
Resolution and Colour: Product-Specific
03
Sizing and Bleed: Check the Template
04
Proofs and Approval: Verify the Process
Explore Product and Decoration Options
Apparel and Fabric Decoration
Printed and embroidered apparel, including shirts, hoodies, caps, and patches, appears in the planned range. Confirm available garments, decoration methods, and order options before publishing or purchasing.
Stickers and Display Graphics
Die-cut and kiss-cut stickers, vinyl banners, and retractable banners are shown in the planned range. Confirm materials, sizes, finishes, and ordering availability for each item.
Personalized Gifts and Engraving
Sublimation examples include mugs, compatible shirts, and mouse pads; laser-etched examples include tumblers, plaques, and leatherette patches. Confirm which products and personalization options are actually offered.
Details to Confirm Before Ordering
Quantities, Timing, Delivery, and Reorders
No minimum quantities or production estimates are confirmed in the information provided. Verify the minimum for each product, any quantity increments, and the production timeline before publishing these details or promising a completion date. Personalized items may also require confirmation of available options and how individual names or designs are submitted.
Shipping methods, destinations, rates, and pickup availability have not been confirmed; do not offer pickup as an option until it is approved. Reorder terms also need verification, including whether previous artwork is retained and whether a new proof or approval is required. Confirm these policies and the artwork-upload process before presenting checkout as available.
Phone
Questions about artwork or whether a product suits your project? Contact Ion Graphix for guidance.
Address
Contact details are being confirmed. Please check iongraphix.com for the latest way to reach us.
