Purchase Terms • Draft
A Clear Framework for Every Print Order
Review the proposed topics for product purchases and custom work, from artwork and production to payment, shipping, and customer responsibilities. Nothing on this page is an approved policy.
Ion Graphix Product-Purchase Terms
Draft Only — Business and Legal Review Required
Products and Order Acceptance
What the Final Terms Should Say About Standard Purchases
The final terms should explain how customers select standard products, including available sizes, materials, colors, quantities, and decoration options. They should clarify that product photos and descriptions are intended to help customers choose, while identifying any acceptable variations in color, placement, dimensions, or materials. Ion Graphix must confirm which variations, substitutions, and product-specific limitations it can actually support before these statements become policy.
The terms should also define when a submitted order becomes accepted, how customers are notified if an item or option is unavailable, and what happens if an order contains inaccurate details. Any rules for changing or canceling a standard-product order, correcting listing errors, or limiting quantities require business and legal review. Until those decisions are approved, this draft should not be used to make purchase commitments.
Custom Order Details to Confirm — Draft for Business and Legal Review
Printed Apparel
Confirm the garment style, material, print method, decoration placement, size breakdown, and total quantity before preparing a quote. Business review is needed to define when specifications and order conditions become final.
Garment and fabric selection
Artwork size and placement
Sizes and quantities by variant
Quote and approval conditions
Custom Banners
Confirm finished width and height, banner material, edge finishing, mounting options, and quantity. The business must establish how custom dimensions affect quotes and which order conditions apply before purchase.
Finished dimensions
Material and finish options
Grommets and mounting choices
Quantity and quote requirements
Purchase and Fulfillment Subjects Awaiting Confirmation
Payment Methods
Confirm which payment methods are available and when payment is requested for standard purchases and custom orders.
Deposits and Balances
Determine whether deposits apply to quoted work and how any remaining balance would be collected.
Taxes and Exemptions
Identify applicable tax handling, exemption documentation, and how tax appears in quotes and checkout.
Shipping Charges
Confirm how shipping costs are calculated and displayed for different products, destinations, and order sizes.
Production and Delivery Estimates
Establish how estimated production and transit periods would be communicated without promising an unapproved timeline.
Delivery Issues
Define the process for reporting a missing, damaged, or misdelivered shipment and identify the parties responsible for follow-up.
Pickup and Address Details
Confirm whether pickup is offered and what customers must verify about delivery addresses and recipient information.
Quotes and Order Records
Specify which specifications, artwork versions, approvals, charges, and correspondence should be retained with each order.
Artwork and Proofing Terms to Define
Draft for business and legal review: iongraphix.com needs clear terms explaining which file formats and quality standards apply to customer-supplied artwork, whether artwork assistance is available, and how any related scope or charges would be agreed upon. The terms should distinguish customer-provided designs from files created or modified during a project.
Confirm whether proofs are provided, what customers must check before approving them, and how approval affects production or later changes. Review the rights customers must hold to submit logos, images, and other protected material, along with any permission Ion Graphix needs to use those files to fulfill an order. The business and legal reviewers should also determine how responsibility for spelling, dimensions, colors, placement, and other errors is allocated. None of these points should be treated as an established policy until approved.
Production Terms to Confirm
Draft for business and legal review: confirm each production trigger, approval requirement, and remedy before publishing or relying on these terms.
1
Confirm When Production Starts
Define whether work begins after payment, final order details, suitable artwork, and any required proof approval; confirm which conditions apply to each product.
2
Produce to Approved Specifications
Specify how approved dimensions, quantities, materials, colours, artwork, and proofs guide production, including any tolerances reviewers authorize.
3
Address Changes and Delays
Set out how requested revisions, missing information, material availability, and production delays affect timing, cost, or the ability to cancel.
4
Resolve Defects and Order Concerns
Confirm how customers report possible defects, what evidence is needed, how orders are assessed, and which remedies may be available.
Customer Responsibilities: Questions for Review
These draft answers identify decisions still needed for purchases and custom orders. They are not confirmed iongraphix.com policies.
What order details must customers check before submitting?
Confirm whether customers must verify product, size, quantity, personalization, shipping address, and contact details, and how corrections can be requested.
What artwork must customers provide for printing or embroidery?
Define accepted file formats, resolution, colour requirements, and rights to use supplied designs; confirm how unsuitable files are handled.
When must a customer approve a proof?
Identify which orders receive proofs, how approval is recorded, and whether production pauses until approval is received.
Can customers change an order after proof approval?
Confirm when changes remain possible and whether revised artwork, production already underway, or additional charges affect the request.
What should customers check when an order arrives?
Define what customers should inspect, including quantities, sizes, print placement, and visible damage, without setting an unapproved reporting deadline.
How should customers report a missing, damaged, or incorrect item?
Confirm the contact method, information or photos needed, applicable review period, and how shipping or production issues will be evaluated.
